FAQs
Frequently
Asked Questions
Skincare
Our website features a "Shop by Concern" section to help you identify products best suited for your specific skin type and concerns. For personalized advice, consider consulting with one of our skincare experts. Call us on +256775398372 / +256703398372
For most skin types, exfoliating 1-3 times a week is sufficient. However, if you have sensitive skin, you might need to exfoliate less frequently to avoid irritation.
Yes, but it's essential to layer them correctly. Typically, you should apply water-based serums before oil-based ones. Always start with the thinnest consistency and work your way up to the thickest.
- Avoid products with alcohol, fragrances, and harsh exfoliants. Opt for gentle, fragrance-free, and hypoallergenic products instead.
For oily and acne-prone skin, we recommend our full package kit which includes the Activated Charcoal Bar Soap, Moroccan Rhassoul Bar Soap, Green Tea Toner, Hyaluronic Acid Serum, FADE Toner & Serum, Oil Repair Tonic, Vanilla Morning Glory, Perfecting Toner, Advanced Vitamin C Serum, Hydrating & Softening Body Milk, and Sunscreen SPF 50 & above.
Product FAQs
Yes, many of our products are formulated specifically for sensitive skin. Look for items labeled "gentle" or "for sensitive skin" in the product descriptions.
While many of our products are safe for use during pregnancy and breastfeeding, we recommend consulting with your healthcare provider to ensure the ingredients are suitable for you.
Our products typically have a shelf life of 12 to 24 months. Please refer to the packaging for specific expiration dates and store in a cool, dry place.
Yes, all our products are cruelty-free, and most are vegan. Check individual product descriptions for detailed ingredient information.
Order Processing and Shipping FAQs
We've got pickup and same-day delivery options available. Sometimes the product might take 1-3 business days to be delivered.
We currently ship to East African countries: Uganda, Kenya, Tanzania, Rwanda, Burundi, South Sudan, and the Democratic Republic of the Congo. At this time, we do not ship internationally.
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
If your order arrives damaged or incorrect, please contact our customer service team within a day of receiving your order. We will work to resolve the issue as quickly as possible.
Reward Program FAQs
You can join our reward program by creating an account on our website. Once registered, you will start earning points with every purchase.
Points are earned on every purchase, with additional points available for activities such as signing up for our newsletter, referring friends, and writing product reviews.
Points can be redeemed at checkout. Simply select the option to use your points, and the discount will be applied to your order.
Yes, you can use your reward points in conjunction with other promotions or discounts unless otherwise specified.
Reward points typically expire after 12 months of inactivity. Be sure to check your account for the expiration date of your points.
General FAQs
You can contact our customer service team via email at 180degreesglow@gmail.com or by phone at 256775398372 or 256703398372. Our team is available Monday through Friday, 9 AM to 5 PM.
Yes, we offer digital gift cards in various denominations. You can purchase them on our website, and they will be delivered via email.
We accept returns of unopened and unused products within a day of purchase. Please contact our customer service team to initiate a return.
Yes, we offer virtual skincare consultations with our experts. You can book a session through our website under the "Consultations" section.
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